512.833.7972
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ShopCASATM is owned and operated by 3dASAP Promotional Solutions. Read the story of why we were chosen for this honor.

How do I signup on the ShopCASA mailing list (to get info on great specials)?

How do I contact ShopCASA?

When will I receive my order?

How can I get a price quote for an item not currently on ShopCASA?

Can ShopCASA products be customized for my Program, affiliates or sponsor organizations?

What is your cancellation policy?

How many products do I need to order?

What payment methods do you accept?

Where is 3dASAP Promotional Solutions located?

What are your hours?

What happens to my order after it's placed?

What is 3dASAP's Privacy Policy?

What does BEST PRICE GUARANTEED mean?

What determines Shipping and Handling costs?

How does FREE HANDLING work?

What items currently have free shipping/handling on ShopCASA?

What is the 3-month guarantee on retractable banners?

What is your return / cancellation service policy?

How long are ShopCASA Gift Codes Valid?

Can I combine Gift Codes on one order?

What does "Austin-Stock", "24hr ship", & "Austin-Stk/24h" mean?




ShopCASATM is owned and operated by 3dASAP Promotional Solutions. Read the story of why we were chosen for this honor.

Why 3dASAP? ...we care!

Day One & One Program at a Time 

Since 2003, the CASA | GAL partnerships with 3dASAP has grown with one program at a time spreading the word about our team always being “HAPPY to help” and going the extra mile because we truly care about the cause. Today, we continue to offer new technology solutions, customizable products, inventoried items and unique ideas to the Network making ShopCASA by 3dASAP the most comprehensive nonprofit branding support website in the country. Our collaboration is amazing; it is all because of you. 

Big Picture, Caring and Sharing

Back in the early days, many locations used their own version of a CASA logo; kids hands, a variety of hearts, balloons and a rainbow of colors meant logo adoption was our number 1 goal. To make growth easier for everyone, we needed national brand recognition, a unified message, efficiency, and economies of scale. If everyone still did their own thing, you would not hear the words of recognition we hear today, like “My friend in California is a CASA” or “Yes, there is a CASA my city too.” 

Creating updated, full color designs to follow the national messaging while reducing cost was a major undertaking; but we did it together, one product at a time. At the end of every project, we posed the question, “Are you okay with us sharing this design or idea with others?” The answer was always, “Yes, of course!” We have come a long way baby, thank you for caring for each other and sharing. We are keeping up the tradition so you can focus on the children.

 Some highlights of our HAPPY journey with you.

 2003 - Automated CASA Stationery Products on 3dASAP.com/CASA

  • 2004 – Began holding inventory to help smaller Programs
  • 2005 - First Texas CASA Conference
  • 2006 - First National Conference
  • 2007 - Awarded a National License from NCASA in 2007
  • 2008 – Revamped NCASA EORO Project improving the existing 4 week production time to only 1 day service, while dropping the cost for each Program to participate from $253 to $53
  • 2009 – National CASA requested specific information about our operations.

2010 was a busy year! 

ShopCASA.org became a wholly owned division of 3dASAP Promotional Solutions. 

By May of 2010, we were honored to be asked by National CASA to operate ShopCASA as a wholly owned division of 3dASAP Promotional Solutions. Although we knew it would be no small feat for us, after seeing all the numbers we knew the transition would allow for a considerable savings to the cause and the people we had served for 7 years. In 2019, we were HAPPY to report a savings of over $750,000 in salaries, inventory expenses, technology, and other operational expenses. Since 3dASAP is a recognized print and promotional distributor, ShopCASA transformed overnight, as we extended our discounted products and services direct to the Network. The actual product cost savings to the network is tremendous; however, the biggest win is to the children. No longer did CASA | GAL staff around the country have to spend time and energy sourcing products with unknown results, now they had a partner.

  A Question of Balance : Decision Making for CASA | GAL Volunteers 

Our design skills were being recognized as well and we were asked to redesign and update Janet Ward’s popular book A QUESTION OF BALANCE: DECISION MAKING FOR CASA/GAL VOLUNTEERS. Printing cost for the National Office was expensive, so after completing the first print run for them, we donated our services to transition the updated version to an e-book, reducing the need to reprint as often, as well as, creating a dynamic guide that could be kept up to date easily. We donated 30% of the electronic book sales for an agreed upon time and extended our donation repeatedly.  

I am for the Child® Campaign Development

 During the development of the new I am for the Child® campaign, at the request of the National CASA Communications Director we were able to advocate directly with the advertising firm regarding new product development and design. Our experience in the industry combined with an understanding of the price sensitivity of non-profits and our proven automated technology made this connection invaluable to the long-term success of the campaign.

In 2010, for the first time ever, campaign materials were available for instant online customization, instant proofing and affordable prices for any size CASA | GAL location. Yes, more HAPPY people and more children on their way to HAPPY homes. 

2011 – 2019

 After the Campaign launch, we acted quickly to develop a new print friendly version of the I am for the Child® slogan to incorporate the entire icon. We presented the idea to NCASA in Seattle and obtained approval to offer the design to the Network. Little did we know at the time, the approval of our new design, along with the approved Lift up a child’s voice. A Child’ Life® taglines allowed the Programs and ShopCASA to keep the campaign vibrant for much longer than any of us would have ever anticipated. 

The feedback from the Network moved us forward. We developed new designs and products as requested based on the National Guidelines; so logos remained sacred, the messaging and imagery was united and all our CASA | GAL partners were moving forward, growing and helping more children. If you needed a Spanish Brochure, we developed it. When you wanted an outdoor tent to stay out of the elements, we found the best, most inexpensive tent in the world. 

The Programs and ShopCASA kept the I am for the Child® campaign moving forward for many years. Together, we broke a record for the longest active campaign ever!. 

Now we get to Change a Child’s Story™! It is a privilege to run beside all the courageous and caring people of CASA | GAL. As amazing as it has been, the best is yet to come. We are HAPPY to be on your team. GO TEAM!



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How do I signup on the ShopCASA mailing list (to get info on great specials)?

ShopCASA Mailing List Signup!

Email Specials

 


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How do I contact ShopCASA?

ShopCASA Contact Info


3dASAP Promotional Solutions
Phone: 512-833-7972
E-mail:


Customized CASA Program Products
Phone: 512-833-7972 x206
E-mail:
URL: www.shopcasa.org





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When will I receive my order

You will receive an Order Confirmation via e-mail. In stock items, will be shipped within 24 hours. The level of service that you choose will determine when your product(s) arrive. All UPS Service is guaranteed. Since USPS delivery time varies considerably, we recommend UPS Ground service for the most economical and reliable service. UPS 3-Day Select, UPS 2nd Day Air, and UPS Next Day Air are other guaranteed services offered; however, these more expensive service levels may not be necessary if UPS Ground will meet your needs. Please see the time-in-transit map below. For exact time-in-transit click here to calculate UPS shipping with Zip Code.
UPS Time in Transit Map from 3dASAP in Austin, TX 78728


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How can I get a price quote for an item not currently on ShopCASA?

You may e-mail or call 512-833-7972. Also, please check out the online catalog.
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Can ShopCASA products be customized for my Program, affiliates or sponsor organizations?

Certainly, we are HAPPY to help with any print and promotional product for your Program, affiliates or your supporting organizations. By referring other likeminded organizations to 3dASAP, your Program can benefit by receiving enhanced pricing and the Network will enjoy new features as we grow together. We believe in win-wins.

Please note that custom orders typically require minimum orders; however, you can rest assured that 3dASAP will provide the lowest minimums and lowest prices. Please email
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What is your cancellation policy?

Custom orders that have not been placed into production may be cancelled; however, an order processing fee of $35 may apply. If any charges have incurred (which may include any of the following: credit card charges equal to approximately 3% of the order, art charges, set-up charges, shipping charges) your refund will be calculated minus any of those applicable charges. You will be notified in advance.

Blank merchandise or product imprinted with the approved logo of the National Office that has not shipped from our Austin warehouse may be cancelled.
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How many products do I need to order?

The minimum order varies by product. Please see the individual product detail for this information.
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What payment methods do you accept?

We accept PayPal, Visa, Mastercard, American Express, Discover, JCB, Diners Club and China UnionPay both credit and debit cards as methods of payment through the shopping cart.


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Where is 3dASAP Promotional Solutions located?

Our office and warehouse are located in beautiful Austin, Texas.
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What are your hours?

Shipping, Receiving and Manufacturing of ShopCASA inventoried items
Monday-Friday (excluding holidays)

Online Order Processing Time
in stock/ non-customized inventoried products that are received before Noon Central will ship on the same day.
in stock/ non-customized inventoried products that are received AFTER Noon Central will ship by the next business day.

Most of our products that are customized online are produced and shipped within 48 hours.
Full color production and printed products require 5-10 days for production. Specialty items or Large quantity
economy items may take longer.

Office Hours
Monday-Thursday       10am-4pm CST

Holiday Schedule (holidays that we are closed)
Shipping, Receiving and Manufacturing: Federal Holidays
Austin Office: Federal Holidays, Easter Monday, the day before and after Thanksgiving, the week of Christmas through January 2nd.
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What happens to my order after it's placed?

When an order is submitted, our warehouse is notified to package and ship your products.
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What is 3dASAP's Privacy Policy?

You can count on us to be respectful of your privacy at all times. For complete details, click here for 3dASAP's Privacy Policy.
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What does BEST PRICE GUARANTEED mean?

Other than being guaranteed to be a very low price....

ShopCASA is happy to offer the best price on our products- guaranteed! We will meet or beat any competitors price on the same item based on the quantity offered. The competitor must be an ASI member and have a commercial address. For more information about our Best Price Guarantee please read below.

BEST PRICE GUARANTEED (which includes all items on ShopCASA) have the following guarantee of best price:

TIME LIMIT - Price matching only takes place before the sale. It is the customer's responsibility to submit proof of lower price and a URL link must be included in the notes section of your order. Customers asking for a price match will receive an e-mail response or phone call within 24 hours to notify whether the request was approved or not. Price matches can also be verified by calling our main office. ShopCASA is not currently offering retroactive price matching.

PROOF OF PRICE - Must be verifiable from an advertised price (verbal/phone quotes not applicable for price matching) for an identical item in print or online from a competitor with a commercial address and an ASI number. All costs must be included in a competitor quote (run charges, Set up fees) with the exception of necessary 3rd party charges such as freight and shipping. Vendor must have the item in stock at the quantity being ordered.

LOCAL VENDOR VS NATIONAL VENDOR - We will price match local vendors that meet the criteria set forth in "proof of price" section.

LOW STOCK EXEMPTIONS - The ShopCASA warehouse maintains inventory based on meeting requirements to fulfill daily orders. Price matching for unusually large orders may incur a slight variance in shipping time based on the product being ordered and availability to raw materials. Price matching is also subject to competitor's ability to produce the item in the quantity being ordered. (See "proof of price")

SPECIAL SALES - Special sales and/or promotions offered by competition may be eligible for price matching and are handled on a case by case basis.

REBATES - ShopCASA will not price match products AFTER mail in rebates. Rebates are offered by manufacturers to assist 3rd parties in the sales of products.

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What determines Shipping and Handling costs?

Our shipping and handling charges reflect the cost of UPS Shipping, cost of personnel and products needed to prepare your products for a safe arrival. This includes packaging material, boxes, tape, labels, etc. Since 3dASAP became the owner / operator of ShopCASA in 2010, shipping costs of ShopCASA have dropped by 25-30%. 3dASAP shipping costs have always reflected actual UPS/Carrier costs. We are committed to carefully monitoring these charges/costs as it is an essential component to ensure that we remain both competitive and viable resource for your organization.

Please note the following items will affect shipping charges:
  • Note: The exact number of Shipment Origins is indicated in your specific order at checkout to assist with understanding your shipping rates. Please feel free to ask questions, we are HAPPY to help.
  • It is helpful to think of it this way: Different manufacturing locations produce different items, if you ordered every type of branded item from different companies it would be a lot to manage. We have consolidated the best manufacturing solutions, manage all the processes for you, save you time in order follow up and money due to our consolidated 1 time handling charge and applicable discount; however, shipping is calculated by the carrier as individual shipments.
  • Product weight and distance from our warehouses and/or manufacturing facilities
  • Light large items may be charged dimensional weight by the carrier
  • Fragile items, such as ceramic coffee mugs, require extra corrugated materials and/or special packaging to ensure safe arrival
  • In shipping, the first pound is the most expensive with any carrier as it must cover the minimum costs incurred for handling the shipment regardless of total weight
  • Items may ship from different locations, each location is a separate shipment
  • Items weighing less than 1 pound are charged 1 pound rate by UPS

Ideas for possibly reducing shipping costs:
  • If you contact us in advance, you can request to have your shipping charged to your own UPS account and you will be billed directly from UPS.
  • For small quantity orders from our Austin Warehouse, ask others in your office if they need anything. Since the first pound is the most expensive, for smaller orders adding additional items makes an immediate difference in the average cost of shipping per item.
  • Consider upcoming events and order items you will need soon on the same order.
  • Small quantity orders with all items being shipped from Austin Inventory to a UPS deemed residential / home address will see the options of Economy and Super Economy Ground
  • Every item in your cart must be from the Austin warehouse
  • Upon checking out UPS determines the address as either Residential or Commercial, this is not controlled by 3dASAP Promotional Solutions
  • If you have a special request or question, please ask. Our staff will certainly do our best to help.

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How does FREE HANDLING work?

*Handling Details* Several items in ShopCASA now have free handling. Before 11/28/12, free handling required a complicated formula. Now (because of upgrades to our system) handling is simply FREE on these items.
Also, Shipping is free on these items too. Any other items added to the cart may incur a handling or shipping charge.

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What items currently have free shipping/handling on ShopCASA?

The following items (last updated 1/8/13) have free shipping and handling on ShopCASA.
* 3dSC138 - name badges
* 3dSCGC6mon - Gift Codes

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What is the 3-month guarantee on retractable banners?

*3 month guarantee on retractable banners** "Retractable banners are guaranteed for 3 months. Anyone handling your banner should use proper care in opening, closing, storing, and resisting shock to maximize banner usage."

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What is your return / cancellation service policy?

*Return Policy* Our company has always been based on creating HAPPY clients. Our service policy is designed to ensure that we continue to build on this foundation while ensuring that all participants in the order process have a reasonable responsibility for their role in the outcome of the experience. You can count on us to always be more than fair.

All returns must be authorized by our office and contain a return authorization number written on the outside of each box. The correct return address for returns and a return authorization number will be provided by our office.

Blank merchandise or generic product imprinted with the approved logo of the National Office can be returned with an approved return authorization number for a refund equal to product cost minus a 10% restocking fee + a fee of 6.25% of the total refund. The fee is to cover the cost from the payment systems for the refund. If you have any questions, please contact us.

Customized merchandise is not refundable or returnable after it is produced and shipped. In the case of a damaged product or a misprinted custom product, your order will be reproduced and shipped as soon as possible. Client approved customization produced as approved is not a misprint. Customer art approval includes, in person approvals at conferences or in the traveling store, instant online proofs, emailed proofs, producing of customer supplied artwork, or approved description, which could include fonts, font size, spelling, content, etc.

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How long are ShopCASA Gift Codes Valid?

Purchased gift codes are valid for 6 months from the date of purchase. Purchased gift codes are invalid after 6 months from the date of purchase. Please keep track of your purchase date.

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Can I combine Gift Codes on one order?

Multiple Gift Codes can not be combined in one order. Please select one gift code per order.

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What does "Austin-Stock", "24hr ship", & "Austin-Stock/24hr ship" mean?

Some items have additional descriptions:
a) Austin-Stock (or Austin Stock) means that the item is carried in our Austin, TX warehouse, & for orders made by noon CST (sometimes as late as 2pm CST) available stock will be shipped same-day.
b) 24hr ship means that the item is typically produced in one of our factories in 24 hours, and ready to ship after 24 hrs. Any art changes will delay such an order. Occasionally our factory is out of a given color item, and we will contact you to figure out the best solution.
c) "Austin-Stk/24hr" is an abbreivation of "Austin-Stock/24hr ship". On these items for low quantities, product ships from our Austin, TX warehouse as described above in the description of "Austin Stock". For quantities that trigger a "Quantity Discount" (generally 18, 24 or 36), the items will be produced instead at our factory as described above in "24hr ship".

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